Comments on: Nokia Addresses N97 Scratched Camera Lens Issue

By: Rich C

Rich C — Tue, 01 Dec 2009 00:08:22 +0000

Mike do you (or anyone here) know how much of a hassle Nokia gives you for replacing this part? I called Nokia earlier and they require you to send it in before they tell you whether or not it will be replaced under warranty. The deepest scratches on mine are not over the camera eye, but there's a very faint scratch across the sensor which I worry might be too faint for them to qualify for warranty work. I'd rather not go without my phone for a week or more only to find out it won't be covered, when it looks like I can just order the replacement part myself for $60:

http://www.cellulardr.com/0254250.htm

I did call that company and they cannot say whether or not it's the one with the new scratch-resistant slider mechanism. Though, I have a feeling if I send it to Nokia and they deny coverage, who knows how much they could charge me.

Truth be told, if the scratch does affect the image quality, I haven't noticed, so I suppose this isn't at all necessary, at least right now.

Also, I had the phone out of it's hard shell over the weekend, so naturally I dropped it on the pavement and dinged the corner by the power button. It's very minor damage but the damaged area is part of the same black housing of the replacement part.

With your replacement, can you tell if they replaced the whole black assembly in the picture I linked above or just the actual glass/slider of the camera? I guess it would be difficult to notice. They probably replaced the same assembly as in the picture, but if I sent it in, I'd just want to make sure I was killing 2 with 1.

Thanks.

By: Rich C

Rich C — Mon, 30 Nov 2009 18:08:22 +0000

By: peekeje

peekeje — Mon, 02 Nov 2009 12:09:28 +0000

Thanks NOKIA CARE – (WTC-SURABAYA-INDONESIA)

I just got the Camer Lens replacement.. (they replace the full cover) – IN JUST 1 HOUR… THEY REPLACE MY BACK COVER.

I also complained for the GPS, but they said, they dont know about this problem.

Anyways, can someone tell me, that GPS Anteena also got repaired…if they replace the Back-cover ??

By: DrydenMaker

DrydenMaker — Fri, 23 Oct 2009 03:36:24 +0000

I sent mine in just after this post and got it back on the sixth day. The camera works beautifully. It even seems to have fixed an issue I had with the flash in very low light. The accelerometer seems to be working better too. All around I am very pleased.

By: audioxbliss

audioxbliss — Fri, 16 Oct 2009 18:41:24 +0000

Called Nokia Care (US) yesterday and they confirmed that they are switching out the lenses. However, a friend called this morning and the representative was unsure. Apparently, it depends who you've talked to and if they have experience regarding the issue. The rep had to talk to his manager to verify that it's a noted problem.

By: turk

turk — Wed, 14 Oct 2009 21:23:48 +0000

I bought my phone from saudi arabia, but i live in the US
How can i get my phone repaired?
I have all the legal papers with me.

By: Kaspal

Kaspal — Wed, 14 Oct 2009 16:37:08 +0000

so, i bought this 2 months ago, havent have any issues with the camera so far, but i'd like to know…. i dont have a legal receipt for the phone, can i still apply for the world wide warranty?

By: selvavm

selvavm — Wed, 14 Oct 2009 15:59:08 +0000

Ya It is under warranty in all countries…. see your warranty book it is stated that they will take care of defect issues.
And Did nokia care accepted this issue? whenever i ask them they say there is no such problem?

By: Rahul Ojha

Rahul Ojha — Wed, 14 Oct 2009 09:41:58 +0000

I bought the N97 on 9th. had these scratches on 12th. Gave it to Nokia Care who said they would not be able to replace the lens. I have clearly told them that I won't take delivery until the scratched lens is replaced. They have sent it to the Nokia HW in Bangalore..

My question is, is Nokia Care in other countries of the world changing the lens cover in handsets covered under warranty or not?

By: Gamil

Gamil — Wed, 14 Oct 2009 05:14:33 +0000

Thanks for the news.
I got the same problem + écrazy GPS” issue. I phoned my Loacal Nokia Care shop (I am in France) and they mentioned that they will order the upgrade kits for both issues and phone me back when they will be ready for the upgrade. They said that the upgrade should not take too long. Wait and see.