Your Complete Guide To Unbranding Your Nokia N97

by benjezzy on September 4, 2009

(you can follow the author on twitter: twitter.com/benjezzy)

Whether it be “Vodafone”, “Orange” or “3″, we’ve all been subject to carrier branding on the software and sometimes on the hardware. Today, we take a stand and decide to go the “un-branded” way!

In this guide, we will show you how to unbrand your phone in order to get rid of those pesky carrier traces left on your phone’s sofware and how to update to newer firmwares much faster.

Note: By unbranding your N97, you will void your warranty since you are changing the product code. But fear not, if anything goes wrong, I will show you a way to revert to your original product code if you ever need to send your phone back to Nokia. I (&  N97fanatics.com) take no responsibility if you are not able to follow simple instructions!

For this you will need:

- to know your Nokia N97’s product code (found under the battery, on the same label that holds you IMEI number) It should read something like “RM-505″.

-a full backup of your phone, just in case

- the following  software:  JAF & it’s emulator (link in the post)

-your Nokia Data/Charger cable

-between 30 minutes &  1 hour of your time

-some decent reading skills (better read through the post and comments a few times before you try it out)

Note: I’ve tried this method only on a Windows 7 PC. I have no idea how to do this on Mac/Linux.  You could try using Wine/Bootcamp : let us know how it goes for you.

Note: For all of you using Vista/Windows 7, Ive included some OPTIONAL steps which should make sure you don’t run into any compatibility problems.

Step 1: Find out your Product code & Firmware version & the Product Code you need

  • To find your firmware version, type “*#0000#” in your phone. If anything else than “12.0.024″, you will need to update at the end.

To understand what we’re doing, we first need to understand what a “Product Code” does: its a serves as a way of  identifying the specific phone model that we have, whether it was a special edition or not (remember the N73 music edition?), the default language,  the “zone” in which it was purchased and finally if it is tied down to one single carrier.

  • Once you have both these details, make sure to keep a copy of them safe somewhere. If anything goes wrong, you will need them to revert the changes we are about to make.
  • Now, checking this website out, you’ll be able to find the new product code you should use. Only use a product code relevant to your area. I’m in the UK, hence I used this one “0570817″ which corresponds to this: “0570817: RM-505_EMEA_EURO_QW1 Black”. Not sure the colour changes anything but why take the risk?


Step 2: Install the software

Next step is downloading & installing the software bundled HERE.

Open the archive file and you should have these two files:

15

Install both of them and you should now have these icons on your desktop:

25

Step 3: Launch the emulator

  • Double click on the “OGM_JAF_PKEY_EMULATOR_V3.exe” program.


If you get this error:

32

Then go to the program path:

52(Where ” Windows 7 (C:)” is your main drive)

and delete the WinScard.dll

43

61

That should sort it for you. If it doesn’t work straight away, try rebooting your system

  • Once the program opens up, make sure you have the same settings as below & click on “GO” .

91

Optional:

If you’re using Windows  “7″ (and on sometimes Vista), you will surely get the following screen:

71

All you have to do is right click on the program, open the “Compatibility” tab and use Windows XP SP3.

81

Now you should have the same screen as in Step 3.

Step 4: Launch JAF

For the next step, your Nokia N97 should be plugged in and in “PC SUITE” mode.

  • Double Click on “Launch JAF” shortcut.
  • When the following box appears, click on “OK”

101

  • When greeted with the following screen, click on “BB5″:

112

Step 5: Changing the product code

  • Now tick “Prod. Manager” and click on “Service”

122

  • Now click on “READ VALUES “.

13-2

  • Now that the values are visible, they are also editable. Copy paste your new Product code and click on “WRITE VALUES”

142Make sure you use the correct Product Code!

Step 6: Upgrade Software using PC Suite / OVI Suite to update

From now on, no more screenshots, you know the drill!

  • Open up the Software Updater and check for updates. If you had done this in order to get new firmwares faster, the new one should be waiting for you, its time to update. If not, perform a restart.

Step 7: If anything goes wrong…

  • After debranding my N97 and restarting it, my screen went completely crazy & epilectic on me with red, green and yellow stripes appearing (and No, I was not on acid! ) All you have to do is perform a hard rest:
    While pressing “delete”+”spacebar”+”ctrl” switch the phone on. It will delete your phone memory drive but not your “Mass Memory” drive.

  • Even if your phone doesnt want to start up for some reason and I can’t help you sort your problem, you should know that this method also work when your phone only switches on without displaying anything. Using the same method, rechange your product code to your original one and send it to your nearest Nokia Customer Service Center.
  • The comment section is yours, post any of your problems and I’ll do my best to help out. Your best chance of finding me is to follow me on twitter ( twitter.com/benjezzy) and ask me a question.

General Knowldge:

  • The JAF program is NOT infected with a trojan, its just a false positive. In order to acces the phone’s data, it uses code that ressembles the protocol used by viruses.
  • Don’t be tempted to play around with the other settings! Its hard to reseist, I know, I know.
  • Since I unbranded my phone & updated to v12, it hasnt crashed on me once, unlike before. This is no miracle solution but it sure does help.
  • If this was helpfull, please retweet and spread the word (and the love)!

Related Articles:




  • kash2001
    Hi I have done both Nss and Jaf and used 0585162 UK mini and 0570817 but when I go back to Nokia suite just says no updates for firmware 10.0.020 it gives me the option to reinstall which I assume I have to do to debrand as its still orange logos etc.

    But whats the difference between :
    0592881: N97 mini RM-555 Country Variant United Kingdom GB CwM Black
    0591466: N97 mini RM-555 Country Variant United Kingdom GB V1 BLACK

    CwM or V1 or doesn't make a difference.

    Brilliant site even though mines still not debranded - YET LoL

    ATB
  • metalcyber
    Thanks for the great TUT easy enough to follow changed code to 0570817 updated to v21.0.045 np the only issue i have is when i go to select destinations folder i get a system error message any ideas? would a format of C cure this?
    TIA metal
  • Anon
    I'm using a mac for this, I don't think it will work with wine, I see why not to work with bootcamp, but myself, I'm using VMware and it worked OK.
  • netrage
    however when using *#7370# it is asking for code which i dont know , i tried default 12345 but it did not work, is there a way I can do reset the code ?
  • netrage
    Hi Guys,

    Thx for the great inputs, I was facing internal configuration error, it seems like the person who did it originally did not do it right, I did'nt change any values just , re-flashed it and it is working fine, I m on v20 now :=)
  • Hi there, I got problems. I have installed the JAFSetup_1.98.62. But when i launch OGM_JAF_PKEY_Emulator_v3, it claims that i need to "You must have JAF main software installed !!!". May i know whats wrong over here? Thankssssss.
  • Bashed
    Hello potential up-daters. I had a UK Vodafone branded N97 with v20.0.019 FW. I wanted to use the new free Ovi maps but Vodafone wont let me as usual. So using these tips I changed my producy code from 0585262 to 0585162: [ RM-505 Country Variant United Kingdom GB - Black ]

    That is all I did, no soft or hard reset, no rebuild, just change the number. I restarted the phone checked SW updater on the phone and there were the free maps, right there. I now have them installed and they work great.

    To anyone who is thinking about it, if you can read and follow these instructions, you will have no problem, it really is easy.

    To ask me more follow me @Bashed on twitter, I'll be happy to help.

    Don't email me as I'm using my anti-spam email address.
  • An excellent guide, thank you! Changed the firmware language of my N97 with it. For those who want even more info on the process:
    http://www.techcredo.com/symbian/change-n97-pro...
  • It's amazing how many people look at a a phone with an actual, physical qwerty keyboard and then say something infinitely dense like ... gee, it's disappointing it's so thick. It's really a simple matter of material physics ... add a physical keyboard and the phone will be thicker by the factor of the physical keyboard. The observation that it's thicker is gratuitous and besides the point. Of course it's thicker, it also has a physical keyboard. //end rant.
  • brenton
    Worked beautifully on my Australian Three n97. Thanks!
  • myster07
    iv got the n97 on 3 debranded as above but still no updates found - any ideas what i can do ?
  • davidn97
    m8 you are the fuking best lol thank you so much youve made my life much better. iv bin having countless bugs on my phone since day 1 but now they are a thing of the past thank you m8. thumbs up, this thing work 100% peaple its worth tryin.
  • hello . i got RM 233 V05.20 N97 Made in Finland . I hope u can help me :(

    From Malaysia
  • cyberblitz
    Tried this method but the program doesn't work at all.. I click on the appkication icon and get this message:You must have JAF main software installed !!!
    To install JAF main software just go to one of official servers:
    http://support.phone-tools.cn/files/JAF_Main_So...
    http://support2.phone-tools.cn/files/JAF_Main_S...
    http://support3.phone-tools.cn/files/JAF_Main_S...
    http://support4.phone-tools.cn/files/JAF_Main_S...
    http://support5.phone-tools.cn/files/JAF_Main_S...
    http://support6.phone-tools.cn/files/JAF_Main_S...
    http://support7.phone-tools.cn/files/JAF_Main_S...
    http://support8.phone-tools.cn/files/JAF_Main_S...
    http://support9.phone-tools.cn/files/JAF_Main_S...
    http://support10.phone-tools.cn/files/JAF_Main_...
    http://support11.phone-tools.cn/files/JAF_Main_...
    http://support12.phone-tools.cn/files/JAF_Main_...
    http://support13.phone-tools.cn/files/JAF_Main_...

    This software start a server on LOCALHOST (127.0.0.1) at port 8050
    This server is JCOP Smartcard Emulator (originaly by IBM)
    If any antivirus software warn about this please allow this connection

    Supported systems: Windows Vista, Windows XP, Windows 2000


    the thing is, i have installed JAF twice but it is not recognised as installed by OGM_JAF_PKEY_EMULATER...Why????? Also, when i click GO in same application, just to see what happens, it says it can't create the .dll file mentioned above in the description...

    Whats going on???
  • Ramjee
    Amir

    I bought my N97 from india, but it made by china. I think it is not depend on operator service. can you please let me know what product code must be used. The Firmware version is V 11.0.021 and custom version is 11.0.021.255.01 and type RM-505 and the product code is 0587488. Please guide me to unbrand my N97. Am just confused with all these numbers.
  • Guest
    i recently debranded following your got v20, it rocks!!

    now i have scratches on lens caused by lense cover, is my warranty void?..will find out soon

    Its a physical problem, not software

    Martin
  • vj
    hi...i stay in india..took the regional country code to change my n97 to v20. my code was 0587487,i changed it to 0576213: RM-505_APAC_INDIA White and it still its version is v12...is it safe for me to put a uk branded code and then change back after the update.
    looking frwrd to ur reply.
    thanks!
  • cpubasher
    Thanks for the info on here.

    I have just upgraded my firmware on my simfree UK supplied N97 running a o2 simplicity tariff.

    I changed the product code to 0570817 using NSS and then reconnected to Nokia Software Update and on connecting device was offered V2.0.019.

    After several minutes of flashing the phone the update installed correctly.
    No flashing RED or Green just the normal start up with a welcome back to nokia sms message.

    1st Impressions are GPS lock is within 10-15 seconds even indoors and the satellite strength meter is now all green.

    The flick action works very well and is definitely an improvement.

    I did get a bit of a fright when the phone would not connect to the network but after restarting the o2 signal restored.
  • Deadman594
    Does anyone know how Can I unlock the N97 for free?
  • dezzie
    Work a treat! Just debranded my 3 phone. Now running v2 perfectly. Thanks for a great guide :)
  • maartenj
    Hello,

    I did install everything to an xp PC and it works fine I changed code to :
    0587245, it was 0587371. I am in the netherlands
    I opened updater but it still says I have the latest version for the software 12.0.0.26
    You, or anyone else know what I can/ need to do more to update to V2.?
  • maartenj
    I do get message cannot create file WinScard.dll. I look in the directory but there is no such file WinScard.dll

    I see this in the prog:
    Checking Windows version ...
    Windows version: Microsoft Windows Vista 32-bit
    Searching for JAF install location ...

    JAF is located in c:\programfiles\odean\jaf

    what to do.

    I am using vista.

    thanks in advance.
  • Guest
    Brilliant, im in australia using RM - 505 Bought from optus unlocked..so cant get v20 yet..followed your advice, now im at the moment getting v20..even after a few beers your step by step guide was easy-as!! Spanking you kindly..i mean, thanking you kindly :-P
  • Deadman594
    Hi
    I don't know if anyone already asked but do I need to have my UK T-Mobile sim when updating after i change the code? Cause my phone is T-Mobile UK brand and trying to unbrand it so i can use it with other carrier.
    Any help would be appreciated.
    Thank you.
  • Name
    Successfully updated 0587672: N97 RM-505 T-Mobile Hungary HU BLACK V2 FULL GV FW 11.0.021 to 0576377: RM-505_EMEA_HUNGARY_QW Black. Everything is working perfectly! Great article!
  • weber
    Hi Amir,
    I have N97 from T-mobile UK, and I am stucked with v11 firmware. Since there is no any sign they will release v.12 firmware soon, I decided to unbrand my phone. Which product code should I use, it's a huge list of codes and I am afraid of killing my phone. Thanks a lot in advance!
  • toph3r
    Hi Amir,


    I bought a N97 from Australia from one of the carriers and looking to debrand my phone. I've got a question. If I debrand it and re-use the product code of the phone, which is the code for Australia, will it debrand the phone successfully or do i have to use a foreign product code?

    Thanks.
  • DQ
    Hi Amir,

    Do you know how to unbricked the n97?
    I changed my product code and flash to Asia country variants and now it's bricked..!!

    When you turn on it just came out with white and blank screen, I tried to reflash by using JAF and couldn't get MCU flash file load into the JAF, please help..!!
  • Neil
    Thanks for this guide, Amir!

    I got the dreaded "white flashing screen". One hard reset later, the phone was running fine and debranded! :D
  • Looks like this method has a great success rate :)
  • stuartcarroll
    I just debranded my 3 phone using nss but put the product code for Vodafone in Error, can you please help me as nss does not reckognise my phone now and i cant change it to the generic product code. I have tried deinstalling and reinstalling pc suite and nss using one without the other using both at same time, my cable is running in pc suite mode. There is something genuinly wrong with nss reading my phone now although my phone works perfect and pc suite seems to be reading it no problem.

    Is this normal for a phone to be harder to alter again once the product code change?

    Anyhelp would be grateful

    Kind Regards

    Stuart
  • Why don't you try the method I covered in this post?
    Give it a shot and let me know how it goes!
  • Lars
    Hey Amir,

    I have an English Nokia N97 that I want to flash Swedish firmware on. Could I follow this guide to simply change the product code and then let NSU put in Swedish firmware, or should I flash the firmware myself with JAF? Instructions for that can be found here: http://forum.dailymobile.se/index.php/topic,986...

    I'd appreciate your input :) Thanks!
  • deej045
    hey wat abt ma prob!!!!! deej045
  • N97 fan
    I debranded my phone but I cannot update the firmware as I already have v12 and so the vodafone branding is still on the phone. And it is annoying me. Please help!
  • You can always force an update.
    Just open Nokia Update Software, let it check for an update and when it does find one, it will give you the option of reinstalling the v12 firmware. That should take of your problem.
    Let us know how it goes!
  • N97 fan
    I can't force an update because it was updated with the Vodafone product code and the update version was 12.0.026 and now with the unbranded product code the update version is 12.0.024. Nokia will not let me downgrade the software so I cannot reinstall anything. I guess the only soltuion is to wait until version 2.0 firmware is released. Thanks anyway.
  • deej045
    hey amir is it not possible to update the firmware v2 frm ovi store as its gonna be released in october. n if dey release it do i hv to pay nething to get on ma phone!!!!! please guide me out i hv neve done dis b4 so was confused that should i unbrand ma phone or wait till it is avaloable on ovi store... pls help me out amir
  • Name
    I had a white screen, even after a few attempts at the hard reset. I got it back suddenly by repeatidly pressing the hard reset keys about 10 times! phew!
  • heropsycho
    HUGE thanks for this guide. Worked a treat.

    I did have to perform a hard reset after updating my phone to v12. Restored to backup taken before the procedure. All worked fine, except for having to resync my calendar.

    Changed my product code to '0576124: RM-505_APAC_AUSTRALIA Black' for anyone interested.
  • wezz69
    1st things 1st, great thread, a few probs i found when i used it. i started by wanting to remove my vodafone fw, changed product w2ith 0576355: RM-505_EMEA_GERMAN_QW Black which went fine, went to nokia software updater which seemed to go fine until it said finished, tried turning on which led me to a flashing on and off white screen and a 5 second beep. dead as a do-do!! found a debrick tutorial using the emulator above, tried adding the firmware files but the extensions to the fw files needed renaming (.cor for example). but after fiddling around i managed to bring my n97 baby back to life. i tell ya, nokia sw updater needs scrapping, its 3 mobiles its knackRd up, i lost my n73me when it wouldnt turn on, lost my n95 8gb for the same reason, but the emulator i found here is an amazing piece of sw, im so so glad it allows dead flashing otherwise id have an expensive paperweight. but thanks where its due.
  • brunomartinez
    Hello!

    I would like to present my tech blog.
    It´s in portuguese, but I hope you like it.

    If you find it interesting, I would love for you to recommentd it to your portuguese readers.



    http://www.showmetech.com.br

    take care,

    Bruno
  • Just
    My Display is broke cause some stupid guy jumped on my sport bag.... So I returned to my "original" ProduktCode but I left v12 on. At the NSC they have been looking at me how tis is possible, but warranty is till online. So no problem if your phone brakes down.

    greeeeeeeeeeeet work Amir, I love you :)

    after next Fw realease I will change my ProductCode again, install the update and return to originalstate. I love it :D
  • Your welcome! Hard reseting isnt always easy but it you firmly press the buttons before switching on it shold work out fine.
  • tailo
    OMG!!!! flag u r a life saver... done it free from vf crap. the end bit was so scary, heart stopping indeed.
    i almost passed out. but i did the hard reset (took a couple of tries to work, dono y). its all good now. thnk u so so so so so much.
    cheers
  • You're welcome :)
  • Just
    evey file has to be in the same folder.Had the same error, just follovv the insturctions vvriten here and it vvill vvork out

    gretz
  • Exactly :)
  • tailo
    hi again, i have started but i keep having ds error when installing jaf full PKEY EMULATOR.

    checking window version...
    windows version: microsoft
    searching for jaf install location

    i press go and it says "cannot create file C:\program files\ODEON\JAF\winscard.dill.
  • tailo
    hi
    pls i av a vodafone unlocked N97white and i want to unbrand. i checked for the product key inside the fone it is 0588469
    but i am not sure wot i am supposed to change it to. and i wanna be sure b4 i start. any help asap pls.
  • hi amir,

    i followed your instructions and changed my product code from 0586303 to 0575841: RM-505 _APAC_HONG KONG white listed under RM-505=> FW 12.0.024 successfully. But software update still says i am already on the latest version, 11.0.021. any advice?

    regards,

    rod
  • I do admit that's a bit weird. I would recomend trying again with a different product code. Let us know how it goes!
  • Thanks amir for the tutorial. I tried Nemesis as described by richardhula. Heres a small tutorial i made up on how to change product code with nemesis. http://www.nokian97blog.com/2009/09/change-n97-...

    Thanks again.
  • fortisheart
    hello everyone, i finally got version 12 by using nokian97blog`s formula, it works very quickly n very easy too.
    thx Amir n Nokian97blog team.
    Australia network 3.
  • Just
    today i was at the nokia service center and I told the guy that I changed my code, sucesfull. And he was looking like what the fuck. He was thinking that it is inpossible, But on monday he want to check out if my phone still has warranty after he connects it to the nokia network.

    I will report!

    just a little question, is your "e" button also not shining as bride as the others do?
  • Just
    0576355: RM-505_EMEA_GERMAN_QW Black

    taking this code solvet every problem, eveything works just fine. Some programs are not installed anymore, but facebook and youtube should be found easylie at the ovi store

    thx dude, great work!!
  • Glad it worked out!
  • Just
    0570817: RM-505_EMEA_EURO_QW1 Black

    i took this Product Code, and it is all going very fine. Just updatet to v12

    greeeeeeeeeeet, no fucking orange screen and all this bullsit.

    My n97 is from orange in Austria.

    thx
  • Just
    the only problem i have is that my phone is on englisch... could you get me an code for german and v12....
    thx
  • Just
    I'm thinking of changeing my ProductCode but the guy in the NSC told me that it isnt possible and that it could make heavy problems(messend up phone,...). Is it "save" to change the Code? Or lets say, how dangerous is it? I would try it, but i only if its really possible to get everything back to "standard" if it does not work......

    gretz

    btw very vey nic guide!!!
  • Hey Just, as sad in the step 7, if anything goes wrong, you can always rechabge your product code there isnt much to worry about!
  • wezz69
    i cant change my product id back if i wanted to, i forgot to write it down durrr. but mine was vodafone uk and my code was 1 digit shorter than all the others listed (0585262) ANY CLUES WHERE I CAN FIND THIS IN CASE I NEED TO GO BACK.
  • fortisheart
    roh = fortisheart
  • fortisheart
    login done, now confused how to upload screenshots
  • take a screenshot and upload it to a website like twitpic, flickr or photobucket and post the link here.
  • fortisheart
  • Looks like you havent set up the emulator! Make sure you do everything asked in Step 1 !
  • fortisheart
    but wht do u mean by step 1, i noted every detail on tht page n noted my codes too. there is no emulator to down load or am i missing som thing
  • ROH
    sorry, how to login for shots
  • ROH
    screenshot attched
  • petermarthin
    Hi Amir, greate work ! Worked the first time but the prod. code was the same as in the list in the link. Now it won't read the phone ?
    JAF version 1.98.62
    Detected PKEY: 90009699
    Card life counter: 99.99%
    P-key nokia module version 01.02
    FBUS INTERFACE NOT CONNECTED!!!
    USB Cable Driver version: 7.1.17.0
    Changing mode...Done!
    Detected P-KEY: 90009699
    P-key nokia module version 01.02

    Any idea ?
  • Same Advice I gave Ashley before:

    "For starters, you can make sure that PC / Ovi Suite or any other Nokia desktop related program isnt open or running. If that doesnt work, make sure the cable is well inserted into the PC and the N97. Also make sure you put your phone in "PC Suite Mode" and not "Mass Memory Mode".

    Let me know how it goes!
  • Ashley
    Amir, after changing product and update. I like to change the product code back to original but JAF is not reading the values, please suggest what I do?
  • wezz69
    i had this problem also, i found it was coz i was using xp, i dual boot my pc xp and vista, booted back into vista and it worked perfectly 1st time
  • richardhula
    Thanks for great article Amir, however anyone having problems with the lengthy JAF installation should try Nemesis Service Suite (NSS) download v1.0.38.15 here http://www.b-phreaks.co.uk/index.php?main_page=...

    It installs a single application. With phone connected via USB but only NSS running, click on magnifying glass icon. Screen should fill with info - click on Phone info at top then Read button. Your current code will be shown which can also be edited. When you have desired code tick Enable to the right and press Write. You can then do a further Read to check - SIMPLE!
  • dansharpy
    Great work Amir! Cheers for this alternative Richard! My virus checker kept kicking one o the file off my system sayin it was a trojan! This method worked perfectly and took like 2 minutes! Thanks again guys!
  • For starters, you can make sure that PC / Ovi Suite or any other Nokia desktop related program isnt open or running. If that doesnt work, make sure the cable is well inserted into the PC and the N97. Also make sure you put your phone in "PC Suite Mode" and not "Mass Memory Mode".

    Maybe you can supply me with a screen shot of JAF?

    Let me know how it goes!
  • roh
    Amir,
    i got only 3 icon, but 4th one that is OMG is not getting upload.it says serching JAF n download from support.phone-tools.cn/JAF_main_software/ website, did that too, but no change. plz guide me.
  • Can you get me/us a screenshot? It's pretty hard to help you out without knowing EXACTLY what the problem is!
  • eshwari
    Hi Amir,
    I bought my N97 from Vodafone in Australia, can you please let me know what product code must be used. The S/w version is V 11.0.021 and custom version is 11.0.021.C01.01 and type RM-505. Please guide me to unbrand my N97. Am just confused with all these numbers.
  • I think you're better off using this code if you want v12: 0576124 (RM-505_APAC_AUSTRALIA Black)

    Let me know how it goes!
  • ROH
    same story here. bought from INDIA.
  • I'm going to need to know what formware you're on, your carrier ( phone company) and your current product code roh!
  • roh
    hi Amir, this concern came by looking on webpage , which inform abt the country n black n white code.
  • roh
    HI N97`S. DID ANY ONE TRIED THIS IN Australia..
  • The country you're in shouldn't make a difference at all! :)
  • Ashley
    Amir, i updated my n97 to v12 using your method after NSU showing successful update, my n97 goes blank and not starting. I tried pressing Backspace, Shift, Spacebar and Power on button, then it gives little vibration sound and nothing happens. I tried removing battery and sim card but not working... please someone help me... how i change my product code back to original so i can go to nokia center.

    Please suggest what i do...?
  • When you are doing your hard reset, make you are pressing the buttons all the way until the Blue Nokia screen comes up. If you dont then your phone won't really "hard reset". Try again anfd let us know how it goes!
  • richardhula
  • roryh
    I'd like to ask a few questions if anybody has the time or is kind enough to answer.

    1. I have a N97 I bought online which has the product code [0586199: N97 Malaysia CV B]. Is this safe to change the product code to one which has the latest firmware available? I'm in Ireland so would prefer to change to a Euro/UK code. I understand the risks, but just want to know if what I'm suggesting is for some reason a bad idea.

    2. Does anybody know which product codes have access to the latest firmware?

    3. What length of time does it take Nokia to roll-out the new firmware's to all it's product codes?

    Thanks for the great article and your time for answering our quetions.
  • 1. You're always better off changing your product code to a regional one. In your case, I think you should use this one if your phone is a RM-505: 0576119 (RM-505_APAC_MALAYSIA Black)

    2.Yes, the website in the beginning of the post before has a list of them.

    3.It depends. On the N97 I'd say maybe a few months? Even when branded, my carrier "3" rolled out v11 only 20 days after Nokia released it yet I still know people who are on Vodafone and still stuck with v11 till now.
  • Simon
    Thanks alot Amir. This worked a treat on my Vodafone N97. updating to v12 as we speak, no errors, no fuss, simple!

    Si
  • Glad it worked well. If you want to see another step by step tutorial like this one, just let me know on what!
  • richardhula
    A lot of posts are from people who have successfully changed the product code & are now downloading latest update. IMO that is the easy part.

    Would like to hear from people who have problems AFTER the update. I had to perform factory reset to get my phone working again (see above) as did Amir. I then restored from full backup but that stalled at 20%. I tried again restoring all but phone memory settings (which is where it stalled previously). This worked & after re-boot I had most of my settings, all my contacts & about half of my applications working again. The rest I re-installed but had to manually re-enter my pop3 email settings. After this all my old emails re-appeared.

    I'm guessing that my backed-up phone memory settings are not compatible with new software installation and/or new product code, hence problems..
  • Jhon
    Hello, good post. I think there is a general confusion. Unbranding is not the same thing as unlocking. This method is, like Amir said, to change the product code and install new firmwares. This method is NOT for use any carriers on your phones.
  • richardhula
    Used NSS v 103815 on Win 7 x64 machine after full backup. Very easy to change code from my UK Vodafone one (used 0570817).

    Software update to 12.0.0.24 ran fine using Ovi Suite updater although many reports of unsuccessful driver installation during update. Final reports showed successful driver updates however & update also reported as successful.

    After this phone wouldn't boot though - just beep & white screen flashing on/off. Did hard reset which got phone working again, then restored from previous full backup.

    Richard
  • Looks like the hard reset is nearly a necessity after a product change. Good thing you had a full backup!
  • thelasttimelord
    Good stuff Amir.
    I live Down Under and didn't want to wait for the phone's release here, so i bought an imported model at launch from an online phone emporium here. I used this tut to change the phone's PC from 'Emerging Asia' to Australia with no troubles at all. Then reinstalled FWv12 just for good measure.
    After that i tried the onboard Software Updater. Normally this comes up empty, but this time it offered the optional updates for Ovi Maps and Nokia Messenger. Just the sort of change i was hoping for. Hopefully this'll will pay off more if Nokia does any localised updates.
    Thanks for the effort.
  • You're welcome, Im glad this guide is helping people maximise their N97 experience.
  • jonjuk
    Hi benjezzy, firstly, thanks a lot for taking the time to put together this guide.

    I'm having a problem when I try and read the data from my phone in JAF. When the "Production Data Edit" window pops up and I press "Read Values" I don't get any values appear in the boxes.

    The Status window behind updates with the last 2 lines in the following text:

    JAF version 1.98.62
    Detected PKEY: 90009699
    Card life counter: 99.99%
    P-key nokia module version 01.02
    FBUS INTERFACE NOT CONNECTED!!!
    USB Cable Driver version: 7.1.17.0
    Changing mode...Done!
    Detected P-KEY: 90009699
    P-key nokia module version 01.02

    But nothing else....

    I have definitely followed your steps correctly and have tried doing it on both a Windows XP machine and Windows Vista box so I can only imagine it's my phone?? It's a 3 branded handset if that makes any difference?

    Any help would be much appreciated.
  • jonjuk
    Once the update had been installed I did have to hard reset the phone because the screen just went white and then turned off.

    Now on V12! :D
  • jonjuk
    OK well it turns out that you NEED TO CLOSE PC SUITE before trying to use JAF. This wasn't mentioned (that I saw) so you may want to add it in. Also, even with PC Suite closed on my Vista PC it still didn't seem to work. On my XP laptop it worked fine. Now downloading v12 firmware :)
  • You're right, I assumed everyone would know you shouldn't have PC suite open as the same time as JAF. I'll amend the post tonight to reflect the changes, thanks jonjuk!
  • alex
    hi,

    i would love to have the new firmware on my phone. i am still on V 11.0.021
    my phone is RM-505 N97-1
    i bought it from a friend who said it is "sunrise" branded, but it also works with an "orange" sim card... so it must be unbranded... but then again why cant i get the new firmware? i live in switzerlandm and use orange.
    would you suggest i go ahead with unbranding? if yes, what product code would you suggest?
  • Supply me with your country, product code & carrier and Ill give you the best suited product code!
  • Juan
    Hello Amir

    I'm from Buenos Aires Argentina, and I've a N97 cellphone white. After I upgrade my cell to 20.2.019 firmware, the cellphone auto-turn off every time it capture signal of the operator.

    Without SIM works fine, but with the SIM inside the cellphone is continuosly turning off.

    PS: I try with nokia support center in Argentina, but tell me that in my country doesn't have the tools to can repare it, and they need to carry the phone to the EEUU.

    Know, I'm thinking in change the prodcut code with some of the other country, to try the change my FW with another FW from other country (USA for example...)

    Do you know, how I could fix that?

    Thanks, best regards
    Juan
  • alex
    hi amir,

    Country: Switzerland
    Product Code: 0585718
    Carrier: Orange

    thanks for the help
    alex
  • Since there isnt a specific Switzerland v12 product code, I would suggest using the same one I did : 0570817 (RM-505_EMEA_EURO_QW1 Black).

    Hope it helps! Let me know how it goes.
  • malcolmmicallef
    Hello Amir B great great article. I read it after seeing the next update that is happening on October and I am really tempted to unbranding my N97. Just a simple question. I bought my N97 from carphone warehouse in edinburgh (while I was abroad since my mobile broke for me during my travels). The product code is "0587691: N97 RM-505 Carphone Warehouse UK GB Black V1". I was wondering if its safe for me to unbrand it to :"0570817: RM-505_EMEA_EURO_QW1 Black". I live in Malta so it is hard for me to use the warranty of the phone. I'm stuck using the 10.0.012 SW version.

    What you think?
  • Hi malcolmmicallef, well since you are respecting the region code (and the colour code), i don't see why it should work.
    Also, your warranty on the N97 is international, which means you should be able to get your phone repaired anywhere in the world for free (only if it isn't something like a cracked screen or misuse on your part).

    I think you should give it a go and let us know how it goes.
  • malcolmmicallef
    Hello

    just finished changing the product code now and updated the phone to 12.0.024. After the update was applied I had a slight problem. The device didn't seem to be registering any input from hardware. Lock switch, slider, accelorometer, etc. I just restarted the phone and it worked. I'm looking forward now for the next update. :)

    Thank for all the Amir.
  • No worries, Im just glad it worked out well for you:)
  • Daz
    Just got my working after a bit of fiddling about, updating now all seems to be going well - very happy!

    Roll on V 2.0, nice one N97 Fanatics :)
  • Happy it worked out OK for you!
  • Name
    So which key is the "ctrl" key?
  • Its supposed to be the "Caps" one! (bottom left arrow pointing upwards) My bad !
  • Name
    I had the same problem as Daz , but running it as admin fixed that, now my problem is when clicking read values I just get FAILED in the status and results window and no production data, then the program stops.

    Any ideas?
  • paul
    Is the phone connected and in pc suite mode? Thats what i did and i got the values ok.
  • Gavst3r
    Close OVI Suite if ya have got that running, restart JAF and uplug and plug ur cable.
  • Great guide, but the methods quite long winded. I unbranded mine the same way i unbranded my N95 a couple of years ago. Download and install lates versions of NSS and NSU. connect phone to computer via usb. Run NSS click read to get current product code, alter the code to the desired one, click write, then read again to confirm it has changed. Load up NSU and either reinstall or install latest firmware, done!
  • I've used NSS in the past (N73 & N96) and had problems with it, this is why Ive started using JAF. But its pretty much the same method regarless of your software. It's always good to know there are alternatives though!
  • caber
    Amir, brilliant and clear tutorial! Does de-branding like this effectively unlock the phone from the carrier?

    TIA

    Caber
  • Gavst3r
    I found that after using J.A.F to change the product code, the N97 bricked when using the NSU to update the firmware. I think u could possibly post a guide on how to fix a bricked N97 as that would be handy for other users who get similar problems
  • What kind of bricked are we talking here? Will the device start up? If so, most of the time, a quick Hard Reset (While pressing “delete”+”spacebar”+”ctrl” switch the phone on) should do the trick.

    If not, I know there are ways to "cold flash" (without requiring the phone to be on) a firmware on a N97 that is bricked using the Jaf or the Nemesis Suite.

    Unfortunately, I would need a bricked N97 to be able to make an accurate guide! Maybe I could check around to see if anyone I know has this kind of problem.
  • Gavst3r
    I'm talkin bricked, bricked, as in completely and utterly useless lol. I managed to do this last night when using the program and product key as found in this tutorial. I found a useful site that sorted it out but it took forever to find it. I think it would be useful to have an easy to find tutorial here. I am willing to write it if given permission as I that if a novice was to do the same, they would end up using there N97 as a door stop.
  • talv
    im sure this would be very useful even if you just posted a link to the site u mentioned here!
  • Gavst3r
    Personally, I like something like the guide put on here, the one I found is very well written and has no screen shots. Also, u have to root around for the files to make it reconigse the n97.
  • motonoodz
    Hi Gavst3r, would you post the link please as my N97 is currently in the same state as yours :( ...cheers
  • Matt Towsey
    I used the nemesis suite to debrand my nokia the moment I received it. Worked great for me, able to upgrade the firmware as soon as Nokia release it. Amir how do you find the signal on your N97?
  • The Nemesis Suite is another option for unbrandind but I prefer to stick to JAF since never encountered any problems with it.

    I find the signal to be pretty good most of the time, I always get better reception than my mates who are using iPhones. The only issue I have with the signal is that, sometimes. it takes a noticeable amount of time to reconnect me once I have lost signal, whether I'm in a tunnel or a basement. Im not entirely sure it's the N97's fault, it could well be my carrier's fault!

    What about you Matt?
  • Matt Towsey
    I have a terrible signal at home and quite often it drops calls. I got my N97 a day before the official release to the Vodafone network so it is a fairly early model. It is however on the latest firmware and much more stable than it was but my general signal quality is still very poor. I used to have the N95 8gb, I live in the same location and had a fantastic signal on the N95. However as soon as I got the N97 my signal quality dropped through the floor. I have tried a new SIM from Voda but this made no difference. I've read around on the forums and this seems a widespread problem. This may cause me to jump ship as I can't use the phone mostly for it's primary function. Other than that loving the phone.
  • Name
    So if I have a paid-for program like gravity installed, that's licensed to the phones IMEA number, will that still be licensed, or will I have to pay for it again?
  • You sure you're not talking to about the "IMEI" number ? If so, worry not, it will not affect anything.
    Ive got a few paid programs on my phone and they still show up as registered to me since the JAF software ONLY chages the product code.
  • Daz
    Great tutorial, gave me the confidence to finally have a go!
    Encountered a problem though. I goto launch the emulator and get an error message, not the one listed in your tutorial but one saying "Cannot create winscard.dll". Had a look in the Odeon directory and found nothing there...

    Any clues?
  • Thomas Anderson
    Run as administrator :).
  • Ryan Davidson
    heyy mate tried the tutorial but on the error part i followed the prog path to JAR n cant find no 'winscard.dll' to delete?? does this work on vista 64bit?? cheers
  • talv
    awesome tutorial and so easy to follow had my phone debranded within 5mins and im geting the v12 fw right now :D
  • mirkocat
    hi when i press READ VALUES nothing come out , i need just to copy what you right?
  • maartenj
    I have the same problem as you. When hitting Read values it will stay empty?

    Did u get a repley on this or found out what to do next?
  • Glad you liked it. If you ever want to request a post, you know where to find me on twitter!
  • manie
    hi

    how do i know which new product key to enter when rebranding phone. i stay in zambia
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